kare's Mission:
To ensure no customer query ever goes unanswered
"Most organizations utilize human agents for managing customer queries either through phone, e-mail, or social media. But, when faced with a rapidly growing number of inbound queries, manually composing a response for every issue becomes almost impossible.
Founded in late 2013, kare (formerly Gluru) helps businesses eliminate the need for writing responses while also ensuring that the knowledge is kept up to date and actionable.
When a customer’s query arrives, kare identifies the request, analyzes it to understand the intent of the issue(s), and provides an accurate response immediately. But that’s not all. Some queries are too detailed or sensitive to be handled through self-assist. That is why kare does not seek to replace customer support agents. Instead, it provides a self-maintaining, knowledge-base system to help agents quickly and appropriately respond in detail to escalated queries.
With offices in San Francisco, London, Barcelona and customers globally, kare is an award winning deep technology company, holding multiple patents for its industry leading smart enterprise software. Our world-class team hails from the likes of Google, Apple, Shazam, RightNow Technology, Yahoo and Microsoft Swiftkey and consists of experts who are at the forefront of their respective industries. Academically the team has multiple PhDs in machine learning, neural networks, ontologies and natural language processing from the likes of UCL, Cambridge, Oxford, and Edinburgh."
Tim Porter
Founder & CEO, kare
The State Of Customer Service Today
61%
Of consumers are unlikely to return to a website that doesn't meet their customer service expectations.
73%
Of consumers believe that they should be able to solve most of their product and service related issues themselves.
31%
Of consumers view existing self-service technologies as being hard to use.
81%
The number of consumers across industries who attempt to take care of matters themselves, before reaching out to a support representative.
Thankfully, We're Here To Help
kare is powered by a multi-patented technology that revolutionizes not only customer self-service capabilities, but also Agent Assisted customer service and knowledge base management. Our Customer Self Service solution lets your customers independently and successfully address their questions whenever they need to. What's more, it also enables your support representatives to quickly and reliably obtain complex details about your products, services and offerings from numerous internal information sources, so that they can instantly respond to any ticket.
Awards & Nominations
'Best AI Startup' - AIconics Awards, 2016
'Best Innovation in Deep Learning' - AIconics Awards, 2017
'CRM Provider of the Year' - Customer Contact Week (CCW) Excellence Awards, 2018
'NextGen Innovation of the Year' - Customer Contact Week (CCW) Excellence Awards, 2018
'Best Investment in AI Tech' - UK Business Angels Association (UKBAA) Angel Investment Awards, 2018
'20 Most Promising CRM Solution Providers' - CIOReview, 2018
Patents
The technology the powers each of our solutions is so cutting-edge that we need to safeguard it from those who would attempt to replicate it. That's why, we've already amassed seven international patents, ranging from state-of-the-art methods of information retrieval to the auto-generation of natural language task descriptions.
Experience kare For Yourself
With around the clock availability, we're always around to show you how kare can help streamline your existing customer experience